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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lil Bill

October 26, 2026

5  out of  5
rating by Lil Bill
"Was very reasonable explained great details I would recommend to anyone and I’ll continue to do business with Tracy!"
We responded:
"Thank you so much for the 5 stars, Lil! We truly appreciate your feedback and are always happy to help whenever you need us. "
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Nanette Peterson

October 23, 2026

5  out of  5
rating by Nanette Peterson
"I met Tracy and she was very understanding about my needs. I was looking for homeowner’s insurance on my building. She was able to get me a great quote. She explained it thoroughly."
We responded:
"Nanette, thank you for the amazing review! Our Chicago insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Tracy Prentiss, your State Farm Agent "
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Latoya Woodridge

October 22, 2026

5  out of  5
rating by Latoya Woodridge
"Tracy was an amazing presenter and I really loved how she was able to inform and educate me on the different types of insurances and polices …I am really looking forward to meeting with her again to discuss in detail future plans for myself and my family .."
We responded:
"Thanks so much for the amazing review, Latoya! We really appreciate your support here in Chicago. Just reach out anytime if you need us - we’re here for you. "
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Willi

October 22, 2026

5  out of  5
rating by Willi
"I really enjoyed the presentation Tracy gave at my workspace. I learned a lot about car insurance, renter’s, home and life."
We responded:
"Willi, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Tracy Prentiss and Team "
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Felicia Cosby

October 22, 2026

3  out of  5
rating by Felicia Cosby
"Shante for life insurance"
We responded:
"Thank you for your 3-star review—we really appreciate your feedback. If there’s anything else we can do to improve your experience moving forward, we’d love to hear your thoughts. "
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Rodney B

October 20, 2026

5  out of  5
rating by Rodney B
"Shante was very helpful with getting me started with my car insurance and also informing me about other things also."
We responded:
"Hi Rodney, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Tracy Prentiss, Your State Farm Agent "
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Snoop

October 20, 2026

5  out of  5
rating by Snoop
"I am writing to share my positive experience working with Shaunte. She provided excellent customer service and demonstrated the knowledge needed to help me secure the best options for my family.

Thank you again, Shaunte, for your genuine care. I highly recommend working with her for family life, home, and auto insurance needs."
We responded:
"Hi Snoop, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Tracy Prentiss’s team.  Please reach out to us if any questions come up!  - Tracy Prentiss’s Insurance Team "
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Brian R.

October 14, 2026

5  out of  5
rating by Brian R.
"Christina was great. She was professional and courteous. Just got off the Phone with Itzy. The whole team makes you feel like family."
We responded:
"Thank you Brian. Christiana is great at explaining auto, renter’s home and life. We truly appreciate your business."
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Yuro

October 1, 2026

5  out of  5
rating by Yuro
"Shante customer service was exceptional. She answered all of my questions and gave me useful information."
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Sunday Ayorinde

September 21, 2026

5  out of  5
rating by Sunday Ayorinde
"The people at the office are professional and friendly. I renewed my insurance and had all questions answered."
We responded:
"Sunday, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Tracy Prentiss and Team "
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Guadalupe Morales

September 17, 2026

5  out of  5
rating by Guadalupe Morales
"Itzy was very helpful when helping me shop for car insurance. She made sure i understood the process and was happy to help with any questions i had. I wouldn’t definitely recommend her to everyone."
We responded:
"Thank you so much for the 5 stars, Guadalupe! We truly appreciate your feedback and are always happy to help whenever you need us. "
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Roberto Garcia

September 14, 2026

5  out of  5
rating by Roberto Garcia
"Hablé con Itzy y muy amable yo casi no hablo inglés y ella me ayudó hablando en español quedé muy satisfecho con su amabilidad y su ayuda definitivamente la recomiendo y recomiendo este lugar ."
We responded:
"Thank you for the 5-star review of Tracy Prentiss’s team - we really appreciate your kind words! "
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Raquel Morales

September 14, 2026

5  out of  5
rating by Raquel Morales
"Excelente trato y muy amable"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Chicago. "
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Jean Mack

September 11, 2026

5  out of  5
rating by Jean Mack
"I've been a customer of Tracy for years, she always takes care of me. The new sales account manager Welbon is very helpful too."
We responded:
"Thank you so much for your kind review, Jean!  If you need insurance assistance, we are just an email or call away! - Tracy Prentiss, your State Farm Agent   "
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Bridgette Washington

September 3, 2026

5  out of  5
rating by Bridgette Washington
"I’ve been a customer for over 10 years. Tracy is very professional. Welbon the sales account manager was very friendly."
We responded:
"Bridgette, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Patricia Tolbert

September 1, 2026

5  out of  5
rating by Patricia Tolbert
"I received an email indicating that State Farm was sending out dividend checks to their customers. With so much scam associated with emails I called my State Farm agent for verification . Will Was my contact person he was extremely helpful. He indicated that the email was legitimate. Will gave me an overview and additional information regarding the dividend check. He indicated that I was eligible for a check. We discussed the different options as to how I would like to receive it I told him how I would like to receive the check. He set it up for me and within half an hour I received a confirmation from State Farm, indicating my request has been processed and my check was being forwarded to my bank. Excellent service and professionalism less stress for me Thank you Will ."
We responded:
"Thank you for the 5-star review of Tracy Prentiss’s team - we really appreciate your kind words! "
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Leon Wilson

August 14, 2026

5  out of  5
rating by Leon Wilson
"They're very professional and courteous me and my wife love their service."
We responded:
"Leon, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
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Marvin Howell

August 10, 2026

5  out of  5
rating by Marvin Howell
"Tracy and her staff are very helpful"
We responded:
"Thanks so much for the fantastic rating, Marvin! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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Vickie Barfield

July 23, 2026

5  out of  5
rating by Vickie Barfield
"Always professional and if she didn't know the answer, she would immediately get me a quick response."
We responded:
"Vickie, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Chicago insurance team is always here and happy to help. "
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Earnest Perkins

July 21, 2026

5  out of  5
rating by Earnest Perkins
"I have been happy with this office for 2 years. I have a great price on my car insurnce and renter's insurance. I an going to stay here."
We responded:
"Thank you so much for your kind review, Earnest!  If you need insurance assistance, we are just an email or call away! - Tracy Prentiss, your State Farm Agent   "
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Katina Yoakum

July 12, 2026

5  out of  5
rating by Katina Yoakum
"I highly recommend Tracy Prentiss for anyone looking for an insurance professional who truly cares about helping people. Tracy was knowledgeable, responsive, and took the time to understand my situation and insurance needs.

What impressed me most was her dedication to customer service. Although she was unable to provide the specific coverage I needed, she didn't stop there. Tracy went above and beyond by connecting me with someone who could assist me. Her willingness to help, even when it did not directly benefit her, demonstrated exceptional professionalism, integrity, and genuine concern for her clients.

In a world where customer service often falls short, Tracy stands out. She was honest, helpful, and committed to making sure I received the assistance I needed. I am grateful for her guidance and would not hesitate to recommend her to anyone seeking an insurance agent who puts people first."
We responded:
"Wow, thank you for the 5-star review, Katina! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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adrian braziel

July 11, 2026

5  out of  5
rating by adrian braziel
"Tracy was great! Worked with me with my crazy schedule at work and she was able to save me money on my car and home policy. She’s amazing. Definitely will be recommending her to more people!"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Tracy Prentiss’s Team! We deeply appreciate your kind words here in Chicago . "
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Andrea Browning

July 10, 2026

5  out of  5
rating by Andrea Browning
"Tracy is an exceptional State Farm agent whose professionalism and warmth immediately put me at ease as a first‑time homeowner. She took the time to walk me through every detail of my quote, making sure I understood my options and felt confident in my decisions. Her kindness, patience, and deep knowledge of both home and personal vehicle coverage made the entire process smooth and stress‑free. Tracy truly goes above and beyond, and her support made an important milestone feel even more meaningful."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Maurice Branch

July 10, 2026

5  out of  5
rating by Maurice Branch
"Ms Tracy Prentiss and her staff a really true blessing to tho body of insurance taking care of of the people needs and wants truly a 5star experience professional and pleasantly Friendly attitude goes beyond for the customers."
We responded:
"Thank you for your kind review of State Farm Agent Tracy Prentiss’s Team. We appreciate it!"
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Anna Ramos

July 10, 2026

5  out of  5
rating by Anna Ramos
"As a new State Farm customer, I'm satisfied with the customer service. One phone call or text, & she's on top of my requests...absolutely wonderful!"
We responded:
"Thank you for entrusting me with your cars and homeowner insurance. It has been a pleasure. "